Would you like to “WoW” your business?
Today while on a customer site of a large utility company, John, a senior service desk manager asked me a question, and when I gave him the answer he actually looked at me and said “WOW!” out [...]
Case Study – Using a WoW!® approach to transform Pfizer supply chain
This case study is about how using a process approach lead to a more robust, right-first-time IT system implementation for Pfizer.