Would you like to “WoW” your business?
Today while on a customer site of a large utility company, John, a senior service desk manager asked me a question, and when I gave him the answer he actually looked at me and said “WOW!” out [...]
Today while on a customer site of a large utility company, John, a senior service desk manager asked me a question, and when I gave him the answer he actually looked at me and said “WOW!” out [...]
This case study is about how using a process approach lead to a more robust, right-first-time IT system implementation for Pfizer.
This case study is a genuine story from a large R&D centre where employees were very dissatisfied due to waiting an average of 62 days to be repaid their business travel expenses, and there [...]
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